FAQ
Why choose Master@Flooring?
The products in Master@flooring are direct from manufacturers with high international standard. Direct e-commerce sale benefits the consumer of lower cost. Affordability is what we care.
How are your samples like?
Each sample is approximately 20cm in length by the width of the product chosen. We aim to dispatch your sample order within 2 business days, unless sample stock is not available.
Do I need to wait for the order delivery?
Yes, you will need to be available during the generally 8 hour delivery window provided to accept delivery. For all large orders the driver will require your assistance to hand unload your order quickly and efficiently. The delivery fee is on the basis of unload in front of your door.
Can I collect my order by myself?
Yes, you can collect your order from our warehouse in Sydney. Please choose the collect option at checkout, and our customer service team will advise when you order if ready for collection and the address of the warehouse.
Can I install the flooring by myself?
Yes, you can! All of our products are available with the latest in patented click technology from Unilin, which makes DIY installation a snap for the home handy-people. Please thoroughly read through our product Installation guidelines before starting.
Do you offer installation service?
Yes, we do. Please contact our customer service team to discuss your installation requirements and we will put you in touch. hello@masteratflooring.com.au
How to make a return?
- Check that you meet our Refund Policy.
- Find your order/receipt number. This can be found on your e-receipt or Tax invoice.
- Please contact our Customer Service Team at hello@masteratflooring.com.au and we'll advise which distribution warehouse the stock needs to be returned to.
- Organise the transportation of goods to the advised Master@Flooring warehouse. Ensuring your items are in its original packaging and transported securely.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Why does my floor looks slightly different from what I imagined?
Photos in magazines or the internet will not give you a realistic representation of full species colour or feature. Even a sample flooring board provides just a single representation of the color and features in that species. I might be noted that many species and types of flooring have a great spread of natural variance. Variation of color and pattern is normal in natural materials and will also be present in synthetic materials, as they are designed to mimic the look and feel of a natural material.